Search results for plain english

  • All of Government Innovation Showcase

    Found in Showcase

    Better for Business and the Office of the GCDO (Government Chief Digital Officer) presented the All-of-Government (AoG) innovation showcase on Tuesday 3 December 2019 at Te Papa.

  • Legal and policy requirements for accessible websites

    Found in Standards & guidance / Design and UX / Accessibility / Legal and policy requirements for accessible websites

    There are several legal and policy requirements for core government organisations to make their websites accessible. Public service and non-public service departments need to respond to a mix of legislation and Cabinet directives, as well as international obligations that are imposed on the government as a whole.

  • Designing proof of identification that works for everyone

    Found in Blog / Published 13 November 2019 / By Naomi McNae , Shane Ngan , Sophie Arnold

    The Department of Internal Affairs (DIA) is looking at new ways for people to be able to prove their identity when they are applying to get services. This work is just one part of a broader government programme that aims to put people at the centre of everything we do and give everyone better control over their information.

  • Report: Digital inclusion user insights — Māori

    Found in Digital government / Programmes and projects / Digital inclusion / Digital inclusion research / Report: Digital inclusion user insights — Māori

    Read the report into the digital user experience of Māori in 2020.

  • We Built a Site Just to Throw it Away

    Found in Blog / Published 18 March 2013 / By Nathan Wall

    We’ve just completed the ‘alpha’ phase of the project to redevelop newzealand.govt.nz by creating a prototype website. Prototyping is a method used to get feedback from users about future designs. In recent times, many governments around the world have used prototyping as a way of increasing the user-centred focus of the site they’re building.

    We built our prototype site knowing we’d throw it away to make something that was better. This is kind of scary stuff, and not how most of the project te…

  • Ramping up accessibility

    Found in Blog / Published 30 June 2023 / By Callum McMenamin

    Global Accessibility Awareness Day (GAAD) is an international event to get everyone thinking about accessibility. To mark the day, the Digital Public Service branch hosted a forum to share insights about improving digital services in the public sector.

  • Jonathan Mosen speaks to the Service Innovation Lab team about accessibility

    Found in Blog / Published 27 July 2018 / By Siobhan McCarthy

    Jonathan Mosen is an accessibility specialist and advocate, author, and broadcaster. He is also totally blind. Jonathan called for an inquiry into this year’s census after he found it incredibly difficult for those with vision impairment to complete.

    We, at the Service Innovation Lab team, asked Jonathan to visit the Lab to talk to us and other service designers about designing accessible services for those who are blind or visually impaired.

    Jonathan spoke about what it is like accessing (or…

  • Emerging Tech: Measurement

    Found in Blog / Published 07 December 2017 / By Nadia Webster

    TL;DRAs part of a regular Emerging Technology series the Service Integration team at the Department of Internal Affairs (DIA), in partnership with the Ministry for Social Development (MSD), brought together presenters from inside and outside of government to share how they were using measurement to inform decision-making.

    Good measurement helps us understand the impacts of our actions and interventions. The presenters shared how they use sensors, data and analytics to pilot new ways to communic…

  • Consolidating customer-centric government information

    Found in Blog / Published 14 December 2015 / By Tom Shanley

    Success for public sector staff and agencies means being more customer-centred in their thinking and in the way they communicate with the public. The Department of Internal Affairs (DIA) is working now to figure out how government websites can best contribute to that success.

    DriversDeputy Prime Minister Hon Bill English
    The shift in public services to organisation around the customer, rather than by government department, will last for your professional lifetime … the public expects results, a…

  • Lab+: Why I took time away from a perfectly good job to take on a secondment

    Found in Blog / Published 24 July 2017 / By Jennifer Geard

    The TL;DR version
    Because people were brainstorming and working out how we can make better government services online, and that’s my jam.
    To try techniques — like the Google Ventures design sprint — to see if they’d be useful back home at PHARMAC.
    To explore ways of connecting people across agencies to make joined-up services without centralising the whole shebang.
    I manage online government services.

    I’ve led the web teams for the old LTSA/LandTransportNZ (now NZ Transport Agency) and Ministry…

Utility links and page information

Was this page helpful?
Thanks, do you want to tell us more?

Do not enter personal information. All fields are optional.